Services & Support
RIGAS LABS provides a complete range of product support services with educational trainings, libraries of applications, instrument manuals and company newsletters
RIGAS LABS objectives is ease of use of its instrumentation.
With the purchase of each new instrument, we will plan its installation and startup with you. A RIGAS LABS Service Engineer will perform the setup, ensure it runs smoothly, and spend extra time with your staff to train them on location in using the system in their daily routine operations.
With the delivery of a new system several options are available to effectively introduce the instrumentation into the laboratory. These options range from either basic instrument use training or assistance to reproduce a current method to the new system, up to training of your lab staff to increase acceptance of another level of automation.
Once the system is operational and a question or problem occurs, RIGAS LABS will guarantee an efficient response in order to keep downtime to an absolute minimum. RIGAS LABS Service Department with top rated service professionals is ready to assist you with both RIGAS LABS and non-RIGAS LABS instruments and to provide the extended protection and personalized support that leads to more efficiency and greater productivity for your laboratory.
Please fill, sign and send a SERVICE CALL to service@rigaslabs.gr
Product Support Services
Warranty
Rigas Labs unconditionally guarantees its products to be free of defects in materials and workmanship for the specified warranty period of time. Servicing of instrument products is offered through our service department or representative field service organizations.
Maintenance
Once the system is operational, it is essential to keep maintenance or other downtime as short as possible. A carefully composed Preventive Maintenance Program will minimize downtime and maximize priority level response times. The highly qualified Rigas Labs Service Team will perform scheduled preventive maintance service and instruct your staff how to maintain the system and perform minor repairs.
Laboratory Equipment Validation Services
Compliance and qualification services for analytical instruments, laboratory equipmentand operational procedures development are being offered. Our trained enginners implement on-site Installation qualification (IQ), Operational qualification (OQ) and Performance qualification (PQ) testing protocols for laboratory equipment and provide validated data and documentation to ensure GMP/GLP compliance.
Service Contracts
To assure optimum operation of the system, servicing with regular interval is required. Service Contracts are available for instruments after the initial warranty period. RIGAS LABS offers multi-level service contract, each designed to meet the level of performance required for your applications. RIGAS LABS will contact you and schedule your service before it is due on all equipment under your service agreement.
Training Courses
Following the startup and basic operations training service with each new system, RIGAS LABS offers a series of dedicated courses ranging from a basic course to an advance method development course.
Laboratory Informatics Services & Support
RIGAS LABS will help integrate your Thermo Scientific LIMS, CDS, ELN solutions with equipment, document management systems and enterprise systems. Connecting your laboratory operations with the enterprise allows for greater insight and faster decision making.
Educational Services
RIGAS LABS offers a complete range of educational training seminars and courses.
Seminars
User meeting seminars focused on new instrumentation and application are organised throught Greece. See Events menu for a seminar anouncement
Training Courses
Optimal classroom settings and world-class instructors enhance your learning experience, allowing you to gain greater productivity while also expanding user proficiency of your staff.
Experts in their disciplines, our trainers offer a variety of education solutions, to ensure customers are able to obtain the most value from their investment and participants achieve practical and theoretical knowledge appropriate to the training sessions. Customized training at your location is available for most of our training courses.
Online Training
Our online courses offer a convenient way to advance your knowledge, improve your skills in the lab and learn about new products and applications. When budget constraints make a physical training course impractical, e-Learning Courses offer the quality education you require without ever leaving the comfort of your office or lab.
See below for available training courses:
Thermo Scientific Training Courses Thermo Scientific Online Training Courses
Contact our Support Team